Return Policy

Cancellations

We begin processing your order as soon as you place it, so we are unable to cancel, edit, or add products to a submitted order. 

Returns

We do not offer returns. We only offer a refund or exchange if the item arrives damaged. (Shipping can be a bumpy ride!) Inspect your order upon receipt and let us know if a product is defective, damaged, or if you receive the wrong item at hay@stablemindeq.com.

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer a damaged product refund or exchange.

Late or Missing Refunds

If you are approved for a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days.

If you haven’t received a refund within that time period, contact your credit card company or bank—sometimes it takes a while before refunds are officially posted.